Sam Hill Knee

Delivery Policy

All orders being delivered to the UK Mainland are operated by our logistics partners who send using either UPS or UK Mail Standard services.

We aim to despatch all orders on day of order if received prior to 2pm (Monday - Friday). Goods orders on a weekend will be despatched on the following working day. We aim to deliver within 2 working days. However, this might be longer when demand is high. 

Any issues with an order, access to refunds or queries about delivery should be directed to 7iDP via email at the following address: info@7idp.co.uk

RETURNS POLICY

No returns will be processed without a fully completed returns form - Click Here to download 

We operate a no hassle 90 days returns policy. If you return an item within 90 days of receipt, we'll refund the full amount you paid for the item.

Please note: The goods must be unused, unwashed and in ‘as sold’ condition, in the original packaging with all original labels attached. You must also provide proof of purchase.

Procedure: All exchanges are processed by way of a refund allowing you to reorder the correct item. We aim to process returns within 10 working days. Follow the steps below to make your return to us easy.

1. Return Portal: Head to the link below and fill out the returns form and set up your free return. 
Returns Portal

2. Refund: On receipt of your return (all being in order) we will refund the account on which you made the purchase, this may take up to 7 working days from the date of receipt. Your refund will be processed and applied to the card on which you paid/your Paypal account.

3. Exchange: Please return the items for refund and reorder online. Subject to availability, items will be despatched as per a new order. We will do our upmost to ensure your interface with our brand results in a positive experience.

Warranty

No returns will be processed without a fully completed returns form - Click Here to download 

7iDP (7 Protection) warrants all original 7iDP products for a period of one year to be free of any defects in workmanship or materials. The warranty does not extend to any damage experienced through crashing, misuse, abuse, negligence, poor fit, modification or alteration or if used other than in the manner intended.

7iDP makes no other expressed or implied warranties or guarantees.

7iDP shall not be liable for any incidental or consequential damages. If you believe your 7iDP product has a potential warranty problem:

1. Cease using the product.

2. Return to 7iDP with a full description of the warranty issue, a description of any incident that resulted in the warranty claim and a copy of your proof of purchase.

3. Items deemed to be covered by the above warranty will be repaired or replaced with an item of comparable size/style and value at our discretion. Goods which we do not consider warranty will be shipped back to you.